Privacy Policy

Effective date: October 19, 2026

Maude House LLC (“Maude House,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit maudehouse.com, submit an inquiry, subscribe to our emails, or otherwise interact with us online.

This policy applies to websites and pages operated by Maude House that link to it. It does not apply to websites operated by our clients or other third parties, even when we help create or manage content for those websites.

Information we collect

Information you provide

We may collect information you choose to provide, including:

• Your name, email address, telephone number, company, and job title.
• Information about your business, project, goals, timeline, budget, or service needs.
• Messages, files, and other information submitted through contact forms, questionnaires, email, or scheduling tools.
• Your email preferences and newsletter subscription information.
• Billing, contract, scheduling, or transaction information when you inquire about, book, or purchase a service or product. Payment card information is generally processed directly by providers such as Stripe or HoneyBook and is not stored by Maude House.

Please do not submit sensitive personal information through our website unless we specifically request it.

Information collected automatically

When you use the website, we and our service providers may automatically collect information such as:

• Internet Protocol address.
• Browser, device, and operating-system information.
• Pages viewed, links clicked, referring pages, and time spent on the website.
• Approximate location derived from your IP address.
• Cookie identifiers and similar online identifiers.

Information from other sources

We may receive information from referral partners, social media platforms, analytics providers, advertising platforms, and other services when permitted by law.

How we use information

We may use personal information to:

• Respond to inquiries and communicate with you.
• Evaluate potential projects and provide requested services.
• Send newsletters and marketing communications you have requested or may reasonably expect, subject to applicable law.
• Operate, maintain, personalize, and improve the website.
• Understand website traffic and measure the performance of our content and marketing.
• Protect the security and integrity of our website, systems, business, and users.
• Maintain business records and comply with legal, tax, accounting, or contractual obligations.
• Establish, exercise, or defend legal claims.

AI-assisted tools

We may use artificial-intelligence-assisted tools supplied by Anthropic, including Claude, as well as OpenAI, Google (including Gemini), and other providers to help draft, summarize, organize, analyze, or improve business, operational, and creative work. Information submitted to Maude House may be processed through these tools when reasonably necessary to respond to an inquiry or provide a requested service.

We take reasonable steps to limit the personal information shared with AI-assisted tools and use available business settings and contractual protections where appropriate. We do not use information submitted through this website to make automated decisions that produce legal or similarly significant effects concerning an individual.

Cookies and similar technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate the website and understand how it is used.

These technologies may include:

• Strictly necessary technologies, which support security, forms, consent settings, and other core website functions.
• Preference technologies, which remember choices you make.
• Analytics technologies, which help us understand website use and performance.
• Advertising technologies, which may help measure campaigns or show more relevant advertising.

Where required, nonessential technologies will not be activated until you make a selection. You may accept, reject, or change your choices at any time through the Cookie Preferences link in the website footer. Blocking certain technologies may affect some website features.

Some of our forms, including The 143 Method waitlist, are protected by Google reCAPTCHA to keep automated spam out. It loads only when you start filling in a protected form, and it sends device and browser information to Google so Google can tell a person from a bot. Google uses that information under its Privacy Policy and Terms of Service. Because it protects the forms themselves, it is treated as strictly necessary.

How we disclose information

We may disclose personal information to:

• Vendors that provide hosting, website, database, form, scheduling, customer-relationship management, contract, payment, email, analytics, advertising, automation, artificial intelligence, security, and professional services.
• Platforms such as Kit, Zapier, Notion, Google (including Gemini), Meta, Stripe, HoneyBook, OpenAI, and Anthropic, including Claude, when those platforms are used in connection with our website, operations, communications, or services.
• Professional advisers, including attorneys, accountants, insurers, and consultants.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A buyer, successor, or other relevant party in connection with a merger, financing, sale, restructuring, or transfer of all or part of our business.

The providers named above are examples, not a complete list. We may add, replace, or discontinue providers as our business and technology evolve. We will update this Privacy Policy when a change materially affects how we handle personal information or when otherwise required by law.

We do not sell personal information for money. Some analytics or advertising technologies may disclose online identifiers to third parties in a way that certain privacy laws define as “sharing,” “sale,” or targeted advertising. Where applicable, you may opt out through Cookie Preferences or Your Privacy Choices in the website footer.

Email communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in each message. We may still send nonmarketing communications relating to an active inquiry, transaction, project, or legal obligation.

Connected social accounts

Clients of Maude House may use our client portal at app.maudehouse.com to connect their own Instagram Business account and Facebook Page, and Google Business Profile, YouTube and LinkedIn accounts as those connections become available. Each connection is made by the client, through the platform’s own sign-in and permission dialog, and can be removed by the client at any time.

What we receive from a connected account

• Account details: the account name, handle, profile picture, follower counts and the ids the platform uses to identify the account.
• Content and performance: the posts, stories and videos published on the account, and the platform’s statistics about them (reach, views, likes, comments, saves, shares, follower changes, audience demographics).
• Comments and messages left by other people: comments on the client’s posts, replies to those comments, posts and reviews visitors leave on the client’s Page or profile, and the names, handles and profile pictures of the people who wrote them. The platform sends new comments to the portal as they are left.
• Access credentials: the access tokens the platform issues so the portal can act for the account. Tokens are stored encrypted.

How we use it

• To show the client, and the Maude House team working for them, their account’s performance in reports.
• To publish, on the client’s instruction, the posts the client has approved, and to show where they were published.
• To show comments, replies and reviews in the client’s inbox, and to send the replies, likes, hides and deletions a person at the client or at Maude House chooses to make. Nothing is posted that a person did not ask for.
• To subscribe the client’s Page and account to the platform’s notifications so the inbox stays current.

Information from connected accounts is used only to provide these services to the client whose account it is. It is not used for advertising, profiling, or to train artificial-intelligence models, and it is not sold or shared with other clients. Comments and messages written by people who are not our clients are processed on the client’s behalf to show and answer them; we do not contact those people ourselves.

Where it is kept and who processes it

Connected-account data is stored in the United States with established cloud hosting and database providers that act on our instructions under contract, and is reachable only by the client’s own users and the Maude House team assigned to that client. Comments, replies and account statistics are kept while the account stays connected, so the client has a record of their inbox and their reports. Access tokens are refreshed or expire on the platform’s schedule.

Removing a connection and deleting the data

A client can disconnect an account at any time from Settings in the portal. Disconnecting deletes the account’s access tokens and the comments, replies and messages the portal read through that connection. Published posts stay on the platform, where they belong to the client, and monthly report totals already generated are kept as business records.

Removing the Maude House Portal app from your Facebook or Instagram settings has the same effect: Meta notifies the portal, the connection and its data are deleted, and Meta shows you a confirmation code and a status page at app.maudehouse.com/portal/data-deletion where you can check that the deletion was completed.

You can also ask us directly. Email hello@maudehouse.com with the subject line Data Deletion Request, naming the account, and we will delete the data we hold from that connection and confirm when it is done, normally within 30 days.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and satisfying legal requirements. Retention periods vary depending on the nature of the information and why it was collected.

Your privacy choices and rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain targeted advertising, sale, sharing, or profiling activities, or to withdraw consent where processing is based on consent.

To submit a privacy request, email hello@maudehouse.com with the subject line Privacy Request. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising an applicable privacy right.

Where required by law, we treat supported browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out for the browser or device sending the signal.

Information about children

The website is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and delete it as appropriate.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-party websites and services

The website may link to or embed services operated by third parties. Their privacy practices are governed by their own policies, and Maude House is not responsible for those practices.

International visitors

Maude House is based in the United States. If you access the website from another country, your information may be processed in the United States or other countries where our service providers operate. Those countries may have different data-protection laws than your country of residence.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through the website or by another reasonable method.

Contact us

Questions or requests concerning this Privacy Policy may be sent to:

Maude House LLC

Email: hello@maudehouse.com

Florida, United States